~Legal Policies~
Contact Information:
call (503) 935-7795 during normal business hours:
(8:00 AM - 5:00 PM M-F PST).
After hours, I have voice mail so you can leave a message;
I will respond within three (3) business days to your call.
Payments:
I prefer Paypal! And, I only accept credit cards through my paypal merchant account.
As an alternative, I will accept payment by personal check, cashiers check or money order.
(There is a waiting period of up to 10-days for personal checks to clear, which will delay shipment).
Shipping & Handling:
Due to the unpredictable and varying cost of transport,
the customer will be responsible for the cost of shipping & handling fees at all times,
(unless otherwise noted).
I ship all items via UPS or FedEx and require insurance for no less than the total value of the item(s) purchased.
The cost of S&H is not included in the originally quoted prices,
and will be calculated and added into the total at the time of payment.
Refund Policy:
All of my pieces come with a 30-day money back, satisfaction guarantee,
(minus the shipping & handling fees).
Warranty:
I use only professional quality Softflex stringing wire and studio quality glass,
crystals and semi-precious stone beads along with 100% metal findings,
(and I never use acrylic beads or coated plastics or non-metallic findings).
Because all of my work is handmade, it is thus imperfect by nature;
in the event that an item becomes structurally flawed or falls apart,
I will restring / reassemble any item within the first 30 days at no extra charge,
and I will split the cost of shipping and handling if, (and only if),
the defect is due to a manufacturing problem or error,
(and not from obvious gross neglect or abuse on the part of the buyer).
Please be sure to include ALL components so that I can properly reconstruct the item to its original condition!
Repair Service:
Additionally, I offer a fee-based restringing / repair service.
If, at any time after 30 days, your piece becomes damaged and you wish to have it repaired,
I will do so for a nominal fee.
The buyer will be expected to pay full cost of shipping and handling in this case.
To receive a repair estimate, simply complete the Contact Me form with a complete description of the problem.
Cleaning & Maintenance:
The buyer is exclusively responsible for the care of their unique jewelry-art treasure.
I highly recommend the use of a gentle jewelry cleaning agent on a regular basis
to keep the metals from tarnishing or fading and the beads from becoming dull and dingy.
Because I use mostly plated brass and pewter findings,
I recommend using a product that is designed specifically for base metals, but is also safe for beadwork.
Privacy Policy:
Effective January 1, 2010
My Commitment To Privacy Your privacy is important to me. To better protect your privacy I provide this notice explaining my online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, I make a link available on my homepage and at every point where personally identifiable information may be requested.
The Information I Collect
This notice applies to all information collected or submitted on the Ethereal Fire Creations website.
On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
(etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)
The Way I Use Information
I use the information you provide about yourself when placing an order only to complete that order.
I do not share this information with outside parties except to the extent necessary to complete that order.
I use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. I do not share this information with outside parties except to the extent necessary to complete that order.
I offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
I use return email addresses to answer the email I receive.
Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with my website if you would like to receive my newsletter and special offers as well as updates on my new products and services. Information you submit on my website will not be used for this purpose unless you fill out the registration form.
Finally, I never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
How To Contact Me
Should you have other questions or concerns about these privacy policies,
please call me at (503) 935-7795 or send me an email at taramathea@etherealfirecreations.com.